Cleaning companies need to provide high-quality work that results in a clean, comfortable environment. They also need to meet their clients’ expectations. For example, if a client says they will empty recycling bins and make sure the restrooms are stocked with soap and paper products, the company should do so. Read on to learn more.
Price
A cleaning company’s price is one of its most important features. It can affect whether a business succeeds or fails. When determining the price of your service, consider your fixed costs and profit margin. You should also take into account your competitors’ prices to compete effectively.
The type of legal structure you choose is another factor to consider. Forming a sole proprietorship is the easiest way to start a cleaning company, but it comes with the risk that you are personally responsible for any liabilities your business incurs. Alternatively, you can form a limited liability corporation to limit your personal responsibility for the business.
You should purchase the right insurance and bonding for your cleaning company. This includes general liability, workers’ compensation, property coverage, and janitorial bonds. You should also consider getting commercial auto insurance, which covers vehicles that are titled to your business. This protects you from liability if your employees drive their own cars while working for you.
Experience
When choosing a cleaning company, look for one that has a history of providing reliable and affordable services. They should also have a large pool of professional employees with unique training and experience in cleaning different commercial environments. They should also be security vetted and background checked.
You may also consider a customer relationship management (CRM) software program to help you keep track of clients, their specific requirements, and more. Some CRMs even sync with invoicing software for added convenience.
Another way to promote your cleaning business is by joining community associations. This will allow you to meet other local business owners and find advertising opportunities. You can also volunteer at local events to build your reputation and brand.
Flexibility
While most cleaning companies focus on residential or commercial work, some also provide a variety of other services such as carpet cleaners and window washers. The flexibility of a cleaning company is crucial for both its long-term stability and its ability to serve all types of clients.
To grow your business, you can consider a customer relationship management (CRM) software program that helps you track clients’ contact information, specific requirements, and more. Many of these options also sync with invoicing software so you can quickly bill your clients.
Insurance protection for your cleaning company should cover liability for damage to, or destruction of, a client’s property and injury to employees on the job. While it’s tempting to opt for the minimum levels of coverage, this could cost your business dearly in the event of a disaster. To determine the appropriate level of coverage, consult with a licensed insurance agent. The State of New York’s online permit assistance and licensing website can also help you obtain the correct licenses for your business.
Customer service
Whether you run a small cleaning company or a large commercial one, excellent customer service is crucial. Customers will be more likely to hire your company again if you have satisfied them. They will also recommend your company to friends and family members. This type of marketing is much less expensive than hiring a marketing company to promote your services.
Another important factor is the stability of your cleaning company’s workforce. High employee turnover can lead to inconsistent service. Ask potential cleaning companies how they manage their staff, including ensuring that all employees are properly trained and vetted.
Finally, ask how the company protects its clients’ information and assets. Do they use a third-party software program to ensure that their employees cannot access sensitive information? If so, this can reduce the risk of data theft. You should also inquire about the company’s business license. The two most popular options are LLCs and sole proprietorships. Both have advantages and disadvantages, but an LLC may help you limit your liability. Discover more interesting articles.